William Lazar

Kachingle, Inc.

Technical Marketing Lead

2009-present

Provide Sales support including development of sales tools, write product requirements/specifications for the upcoming service API, develop the WordPress Kachingle plugin and assist site owners with setup and installation issues.

Web Developer

• Wrote substantially all of the Kachingle Ruby on Rails application for beta launch of the service using Rails 2.3.5 with MySQL.
• Developed the Kachingle Medallion WordPress plugin in PHP
• Implement or prototype site features in PHP and JavaScript

BriteSpring Consulting

Principal

2002-2005, 2007-2009

Assignments included creating websites using blogging software, PHP, JavaScript, CSS, and MySQL; developing a small-site CMS in PHP; product management; web marketing and community engagement using blogs; developing highly readable documentation; user experience analysis; and, small firm IT support.

Aptana

Manager, Customer Success

2008-2009

Wrote product documentation for Aptana Studio, Studio plugins and Aptana Cloud (using MediaWiki) and Aptana Jaxer (developed custom publishing software); managed customer support (using Atlassian Jira and the Aptana Forums); and, redeveloped the Aptana Forums in phpBB3 with authentication integration to the Aptana ID system, including migration from earlier version of phpBB.

Marketo

Manager, Community and Content

2007-2008

Built a complex publishing system to ensure customer adoption and success in PHP, JavaScript, jQuery and CSS based off SMF; delivered first line customer care and sign-on training, and wrote how-to, FAQ and best practice articles.

Sun Microsystems

Product Manager, iPlanet Application Servers

1999-2001

Managed the definition and delivery of iAS 6.0 and follow-on service packs as well as several customer beta programs, Netscape 4.0 and NetDynamics 5.0.2 and follow-on service packs plus the iAS Migration Toolbox; worked with product marketing to prepare whitepapers and data sheets; communicated with the field through sales kickoffs, email newsletters and technical FAQs; collaborated with professional services, support, and education groups to create complete customer solutions; made frequent presentations to customers, sales team and executive management.

Sun Microsystems

Technical Support Manager, NetDynamics Application Server

1998-1999

Managed the NetDynamics support delivery team--up to 11 support engineers, three escalation engineers, and a premier accounts manager--with average monthly team caseload of 550 calls and 25 escalations, reducing average time to close by 33%, from 5.25 days to 3.5 days; recruited six support engineers and one escalation manager, promoted four interns to staff.

Jewish High Tech Community

President

2006-2010

Rutgers Graduate School of Management, Newark, NJ

Master of Business Administration - Concentration in Finance